Terms of Service

Terms of Service | GLIMMER HUB LUXURY JEWELRY
📜 LEGAL AGREEMENT

Terms of Service

Please read these terms carefully before using our website or placing an order. By shopping with GLIMMER HUB, you agree to be bound by the following terms and conditions.

Last Updated: April 24, 2026

1. General Terms

Welcome to GLIMMER HUB LUXURY JEWELRY ("we," "us," "our"). By accessing our website, purchasing products, or interacting with our services, you agree to comply with these Terms of Service. If you do not agree, please do not use our services.

We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Products & Pricing

All product descriptions, images, and prices are subject to change without notice. We make every effort to display accurate colors and details, but we cannot guarantee that your device's screen will accurately represent the actual product.

Pricing: All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes. We reserve the right to modify prices at any time without prior notice. However, the price you see at checkout is the price you pay.

Product Availability: All items are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer a replacement or full refund.

3. Orders & Payments

Order Confirmation: After placing an order, you will receive a confirmation via WhatsApp or email. This confirmation does not guarantee acceptance of your order — we reserve the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.

Payment Methods: We accept Cash on Delivery (COD), Easypaisa, JazzCash, Bank Transfer, and Credit/Debit cards. For COD orders, you must pay the exact amount to the courier upon delivery.

Order Cancellation: You may cancel your order within 12 hours of placing it by contacting our support team. After 12 hours, the order may have been processed for shipping and cannot be cancelled.

4. Shipping & Delivery

Shipping Charges: A flat shipping fee of Rs. 150 applies to all orders across Pakistan. Orders above Rs. 5,000 qualify for free shipping.

Delivery Time: Estimated delivery is 4–7 business days after order confirmation. We are not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

Incorrect Address: Please ensure your shipping address is correct. We are not liable for orders delivered to incorrect addresses provided by you. Reshipment fees may apply for address corrections.

5. Returns & Refunds

Return Window: You may request a return within 2–3 calendar days of delivery. Items must be unused, unworn, and in original packaging with all tags attached.

Refund Amount: Eligible returns receive a 70% refund of the product price (30% restocking fee applies). However, if you choose an exchange, you receive 100% store credit — no deduction.

Non-Returnable Items: Earrings with broken hygiene seals, custom/personalized pieces, and items returned after 3 days are non-returnable.

Damaged Items: If you receive a damaged or defective item, please contact us within 24 hours with an unboxing video or clear photos. You will receive a 100% full refund including shipping costs.

6. Product Care & Warranty

Our jewelry is crafted from high-quality 316L stainless steel, which is hypoallergenic, nickel-free, and tarnish-resistant. However, we do not offer a warranty against physical damage, scratches, or improper use.

For care instructions, please refer to our Jewelry Care guide. Avoid exposing jewelry to harsh chemicals, perfumes, or abrasive surfaces to maintain its shine.

7. Intellectual Property

All content on this website — including images, logos, text, graphics, and product designs — is the exclusive property of GLIMMER HUB LUXURY JEWELRY and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, GLIMMER HUB LUXURY JEWELRY shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount you paid for the product in question.

9. Privacy Policy

Your privacy is important to us. We collect personal information (name, address, phone number, email) solely for order processing, shipping, and customer support. We do not sell, share, or rent your information to third parties. For more details, please review our full Privacy Policy.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Pakistan.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:

💬 WhatsApp: 0326 02005233
✉️ Email: glimmerhub55@gmail.com

We aim to respond to all inquiries within 2–4 hours during business hours (10 AM — 8 PM, PKT).

📞 Need Help?

Our support team is here to answer your questions about orders, shipping, returns, or anything else.

Response within 2–4 hours | 10 AM — 8 PM, PKT